Explore all the advantages Vueling offers for your group bookings. In this post, you'll find a summary of all procedures related to our group channel. Just click on the process that interests you most for more information.

1. SEARCH FLIGHTS FOR YOUR GROUP

Through our flight search engine, you'll find the best destinations and prices for your group. You need to specify origin and destination, dates, and number of passengers:

Remember that:

• In case of a multi-destination booking, you must make two separate bookings and inform in the observations field that it is a "Multicity" booking.

2.SEARCH YOUR BOOKINGS AND REQUESTS

Search your requests quickly and easily in our request search engine. You can access it from the menu on the left, selecting the option “Your requests”:

 

Once inside the section, you can easily find all your bookings through the filter, by request number, group name, departure date, or any of the available columns.

 3.ACCEPT OR REJECT THE QUOTE

Once you have searched and selected the most convenient flight option for your group, you will receive the quote details. It will have the following format: GRXXXXXXXXXXX.1.

Upon accessing the quote, you can see the flights and number of passengers requested, as well as the details of pending payments and finally, the option to reject or accept the request.

Upon accepting the quote:

• When you accept the quote, payments, and options for reducing or increasing passengers will be enabled.
• By accepting the quote, we will block the space on the flight.
• Note that the locator (PNR) will be generated when full payment is made.

The ability to add additional services, change seats, and do online check-in will only be available once the final payment is made and the PNR is created.

4. INCREASE AND REDUCTIONS OF PASSENGERS

You can increase or decrease the number of passengers in your Group booking with or without additional cost according to conditions. Remember that from the moment you accept the booking, you will have the options to reduce and increase passengers enabled.

Reductions:

• As long as the reduction is free (within permitted conditions), you can manage it directly from the Group portal. Find more information about reductions and their specific conditions in our post Reductions and increases in groups that we will soon publish on our block.
• For additional reductions (outside conditions) and reductions once full payment of the booking is made, you must contact our Customer Service Center.

 Increases:

• From the moment of acceptance and up to 72 hours before the departure of the first flight of the booking, you can manage them from the Group portal.
• The increases you make will be found in the 'Your requests' section and identified with the same GR number as the initial booking, but ending with .2, .3, .4, etc., depending on the number of increases you have made.
• Find more information about increases and their specific conditions in our post Reductions and increases in groups that we will soon publish on our block.

5. Payments

You can see at all times the status of your payments and details of pending amounts and deadline. Check the payment conditions in clause 4 of our Group conditions.

6. Passenger list

Once you have completed the full payment of the Group booking, you can add the passenger list by using the button in the bottom right corner.

Remember that:

• You must enter the passenger list with all requested data. This will facilitate online check-in later.
• Before submitting the names, you can make all desired name changes yourself. Once they have been confirmed and sent, you must contact our call center for any name change or modification. The maximum deadline to enter passenger names is 3 days before departure.
• From 3 days before departure until 24 hours before departure, name changes will be charged at €50 per passenger and segment. Find more information on our conditions (Clause 6).

7.ADDITIONAL SERVICES

You can add additional services directly to the booking through the Group portal.

How to manage it:

• Select the service you want to add and the quantity. You will see the corresponding cost reflected in the payment breakdown in the column on the right. Once you confirm the service, it will be added to your group, and you can continue with the payment.

• Once you have added an additional service, you have the option to assign it automatically by default to the first passengers on the list or manually to a specific passenger.
• If you choose "assign manually," you must first select the passenger and then the corresponding service from the dropdown. You will see the selected service added to the passenger on the left of the screen.

• Once you have submitted the passenger list, you can modify the randomly assigned seats for other seats with or without additional cost (depending on the selected seat). If there is an additional cost associated with the change, you will see it indicated in the seat field.
• If you are traveling with a baby, you will see possible seats to choose from with a baby sign on the seat.
• It is necessary to add all requested data to process the group's online check-in and obtain boarding passes.

9. ONLINE CHECK-IN

• It is necessary to add all requested data to process the group's online check-in and obtain boarding passes.
• If you have not been able to do the online check-in for your flight, you can obtain boarding passes for free at the airport on the same day as the flight departure. Check-in counters at the airport are available from 2 hours to 40 minutes before departure.
• Check the Group conditions for more details on check-in and boarding according to origin and destination (clause 18).
• There are some cases where online check-in is not possible, and it is necessary to go to the check-in counter to obtain the boarding pass.

10. INVOICES

You can access the invoices section on the agency website, on the menu on the left:

• Once inside the section, you can use the filter with search criteria to view and download invoices.

• You will see the search results at the bottom, you just need to select the GR and the desired download type, e.g., PDF. The invoice includes the GR number and the booking PNR.