With the aim of improving your customer experience, we are working to enable you to contract and assign special luggage for your group directly from our platform.
Baggage included in group bookings is 1 checked bag up to 25 kg, except for infants + 1 underseat cabin bag (40x20x30 cm).
Before we explain how to contract special luggage through the platform, please remember that:
- To be able to contract special checked baggage, the booking needs to be paid in full.
- It is only possible to add 1 special luggage per passenger and the service is subject to availability.
- It's possible to contract this service up to 72 hours before departure of the first flight.
- Contracting special luggage is subject to availability. In order to guarantee the necessary space inside the aircraft, on flights on which you wish to contract more than 30 pieces of special checked baggage, you will need to submit the corresponding request at least 15 days in advance of the first flight through our Customer Service Centre during working hours. These special requests need to be expressly authorized by Vueling. Vueling may reject or adjust special baggage any items requested for safety reasons.
Here we explain how to contract these services via the group platform:
1. Go to the Opportunity and click on the "Additional Services" button. Always remember that this option will be enabled once the Opportunity has been paid for in full.
2. In the "special luggage" section, click on the edit pencil to access the different types of special luggage.
3. Add the number of special luggage items (+/-) you will need for your group (golf equipment, bicycle, surfboard, etc).
- If the group has a return flight, indicate whether you wish to contract the same services for both flights in option “Same bags for outbound and return flights”.
- Once you have selected special luggage, click on the "Save" button and then on the "Next" button.
- Please remember that if you are requesting more than 30 pieces of special luggage , you must contact our Customer Service Centre for authorisation
4. Special luggage can be automatically assigned to the first passengers on the list by selecting Automatic allocation or you can select allocate manually to select which passenger to assign the special luggage to.
- Click on the "Next" button to manage the payment of these services.
6. Once payment has been made, you can return to your booking where you will see the details of the contracted services.
Booking of musical instruments, pets on board, and special services for passengers with reduced mobility will continue to be available through our Customer Service Center within working hours.
We keep working on improving the self-management of extra services to make your customer experience even better. We will keep you informed of any upcoming news through our blog.
For more information, check our conditions for Groups or contact our Customer Service Centre.
