In this post, we want to clarify all doubts about the Service Fee for our NDC channel.

The functionality of the Service Fee is designed so that agencies making reservations for resident passengers can recover the subsidized amount by the Ministry of Transport and Sustainable Mobility for the applied management fees. The field where the Service Fee appears will depend on how your technology provider displays it.

Before applying the Service Fee for the first time with Vueling, validation with the technology provider or aggregator is required to ensure that the functionality is active to correctly transfer the Service Fee data. The agency must indicate the amount charged per passenger in the Service Fee field. The Service Fee is active for adults and children.

COMMON QUESTIONS FOR THE SERVICE FEE:

When should I report the amount charged as a Service Fee?

During the purchase process, in the section you have available to enter the Service Fee. 

Can I report the Service Fee amount once the reservation is completed?

No, once you complete the reservation, this field cannot be edited, so you must ensure you include it at the time of creating the reservation.

Can I modify the amount once the reservation is completed?

No. Just as it is not possible to add the amount once the reservation is completed, it is also not possible to modify it later, as the reported amount may have already been reported to the competent Administration for the purpose of settling the bonus.

Can I report the Service Fee amount in already flown reservations?

No, it will not be possible to add this amount in already flown reservations.

Will the amount charged as a Service Fee appear in the reservation summary or on the invoice issued by Vueling?

No. The Service Fee corresponds to an amount charged by the agency as an issuance expense and is not part of the ticket price charged by Vueling to the passenger. For this reason, this amount will not appear in the reservation summary or on the invoices issued by Vueling.

How will Vueling reimburse me the corresponding amount for the resident discount on the Service Fee?

Vueling will make a bank transfer for the total refundable amount of each PNR. To do this, we will send an email with the monthly settlement with the PNR relationship requesting the bank details to make the refund.

I have not received the corresponding refund for a Service Fee, what can I do?

The email regarding the transfer will be sent to the contact address associated with the NDC user. It is important that this address is updated.

In case of not receiving it, you can contact Customer Service through Contact Us, in the section Other Agency Management.

Are there missing PNRs in the refund detail?

Refunds are processed according to the month of the flight and not according to the month of purchase. For this reason, some PNRs may appear in later settlements.

Additionally, some PNRs may be excluded if they do not meet the applicable criteria for the bonus.