If your clients are at the airport and their bags have failed to appear on the luggage belt, they can follow these steps:

• Go to the Lost and Found office located in the baggage collection area.
• Report the incident in the Property Irregularity Report (P.I.R.) that they will be given there.
• Once we have located their luggage, we will inform them via SMS or by phone, and we will send it to them at the address they specified in the PIR. If they want to change this address, they can do so on our website. If, after opening your PIR, they want to add more details about what they had in their luggage, they can do so on our website at any time.
• If they have already filed a report, they can track their bag at any time by going to https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=VY

If they are away from home and need to acquire basic items that they were carrying in the checked bag (change of clothing and other hygiene items), they can claim back such expenses, within reason. Keep all pertinent receipts along with the P.I.R. code and claim a refund on the aforementioned expenses. Please note that they have 21 days from submitting the P.I.R. to request a refund.

If they wish to submit a claim, please note the following:

• If they have an insurance policy that includes baggage cover, we advise them to contact your insurance company first, as your policy may offer them greater cover. They can request a report with details of the loss, damage or delay of your baggage by filling in this form. The insurance company will deal directly with Vueling.
• If they wish to make the claim directly to Vueling, they can do so through our website.

For more information, you may contact with Vueling Agencies through our web form.