Most of the luggage we carry arrives at the same time as our passengers at their final destination fast and safely. However, unforeseen events may sometimes occur. If the luggage does not arrive on the same flight, the passenger must fill out a Property Irregularity Report (P.I.R.) at the lost property office pertaining to the airport of arrival so that a search may begin. There, the passenger will receive instructions and explanations on what to do in such cases.

As soon as the luggage has been traced, they’ll be notified through the phone number provided on the report form. The airport of arrival will deal with tracing the luggage up to five days (inclusive) after the date of the P.I.R. After that time, our luggage centre will handle both the search and the claim.

You can contact Vueling Agencies through the telephone numbers indicated in this link or through the web form.

In ‘Luggage incidents’, in the Services section of our Agencies website, you will find all the information relating to luggage issues along with a link to the Worldtracer system, where you can track your customer’s bag by entering the reference number (P.I.R.) and the passenger’s surname.

Passengers can also request the reimbursement of costs generated by the delayed baggage delivery. To do so, you must  follow the steps indicated on the point 3 of this link.