If your customers are affected by a cancelled or re-scheduled flight, Vueling will reallocate them to one of the next flights available. If the proposed reallocation doesn’t suit them or if we are unable to reallocate them, there are several options to choose from. We explain below how to proceed for each purchase channel.

Please, at first check your flight status here.

GDS

Flight, date or route change* (provided there is no alternative in less than 5 hours) to travel within 60 days before or after the original flight date: re-issue the ticket manually at zero cost.

Flight, date, route or name change* to fly more than 60 days from the original date: re-issue the ticket manually without a change fee, to travel up to 12 months from the date of issue. Customers must pay any difference in the fare or taxes.

Refund: you can request this directly through GDS for cancellations (flight not operating) or time changes of more than 5 hours.

WEB AGENCIES

Date change to fly in the next two months from the date of the original flight:  You can make the change through “See status of my booking” option in the “Booking management” section at the agency website or redirect the passenger to manage it himself through vueling.com.

Change to any other date beyond 2 months of the original flight date:  You can make the change through “See status of my booking” option in the “Booking management” section at the agency website or redirect the passenger to manage it himself through vueling.com. Any possible fare difference must be applied.

Refund** in form of a voucher (flight credit): You can request it directly in the email you have received from Vueling or process the refund directly in Web Agencies through “See status of my booking”,option “Booking management”. You can use it until 18 months after it has been created.

Refund** in cash:

• You can process the refund directly in Web Agencies through “See status of my booking”,option “Booking management”.
• If you have a reservation from Web Agencies paid with BSP, you have to contact us through our web form and afterward request the refund through BSPLink.

Note that:

• If the reservation includes multiple flights, you will receive a voucher for each cancelled flight with the corresponding credit for that flight.
• The flight credit can be used directly on the payment page through Web Agencies or www.vueling.com
• When making the payment of the new reservations, if the final amount is less than the available credit, the difference will be saved for future reservations. In the case, that the total amount of the new reservation is higher than the available credit, the difference has to be paid by credit card..

API/NDC

Date change to fly in the next two months from the date of the original flight:  You can make the change through “See status of my booking” option in the “Booking management” section at the agency website  or redirect the passenger to manage it himself through vueling.com.

Change to any other date beyond 2 months of the original flight date:  You can make the change through “See status of my booking” option in the “Booking management” section at the agency website or redirect the passenger to manage it himself through vueling.com.  Any possible fare difference must be applied.

Refund** in form of a voucher (flight credit): You can request it directly in the email you have received from Vueling or or process the refund directly in Web Agencies through “See status of my booking”,option “Booking management”.  You can use it until 18 months after it has been created.

Refund** in cash: You can process the refund directly in Web Agencies through “See status of my booking”,option “Booking management”.

GROUPS

Date change to fly in the next two months from the date of the original flight:  You can make the change through our Customer Service

Change to any other date beyond 2 months of the original flight date:  You can make the change through our Customer Service. Any possible fare difference must be applied.

Refund** : You can request the refund by writing to us through our web form.

* A route change is where a direct flight is changed to a connecting flight or vice versa; or where the flight is rerouted to a different airport in the same geographical region (150 miles).

**  For cancellations (flight not operating) or time changes of more than 5 hours.